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DHL eCommerce launches domestic delivery operations in Vietnam

LBR Staff Writer Published 18 July 2017

DHL eCommerce, which is part of Deutsche Post DHL Group, has launched nationwide domestic B2C delivery services in Vietnam.

The company will offer a range of e-commerce services for the small, medium and large e-tailers to meet their increasing demand from the customers.

Through managing strategic hubs and depots, DHL will provide domestic delivery services across the country.

DHL’s fleet of vans and motorbikes, along with regular air and road connections, will support next-day delivery in Ho Chi Minh, Hanoi and other key markets.

Local e-tailers can assign shipments requiring cash on delivery service through DHL eCommerce's online portal when using the network.

DHL's open box delivery service will allow consumers to open, check and return goods at the point of receipt.

DHL eCommerce CEO Charles Brewer said: "The Vietnamese e-commerce market represents a huge and relatively untapped potential for local retailers, e-tailers and marketplaces: in 2016, total e-commerce spending hit US$1bn despite barely over 50% of the population being online.

"With e-commerce spending expected to grow at around 23% per year between now and 2020,  local e-tailers need scalable, high-quality logistics solutions with nationwide coverage more than ever before."

DHL eCommerce Vietnam managing director Thomas Harris said: "Only 15% of Vietnam's e-commerce shoppers paid online in 2016, making cash on delivery a must-have feature for e-commerce to succeed.”

DHL eCommerce offers three main services, including first and last mile delivery or domestic delivery in selected markets, cross-border international shipping for e-commerce businesses and fulfillment solutions through a global fulfillment network across the US, Mexico, Hong Kong, India, Australia and Europe.


Image: DHL eCommerce has launched its domestic delivery operations in Vietnam. Photo: courtesy of DHL International GmbH.